Refund Policy
Welcome to hy. ACTIVEWEAR
At hy., we want you to shop with confidence. We understand that sometimes things don't work out, and we're here to make the process as straightforward as possible.
Returns
If you've changed your mind about your purchase, you can return eligible items within 14 days of receiving your order for a refund.
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To qualify for a refund, items must be:
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Unworn and unused
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In their original condition
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Free from marks, stains, odours, pet hair, make-up, or damage
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Returned with all original tags attached
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Returned in their original packaging where possible
We reserve the right to refuse a refund if returned items do not meet these conditions.
Exchanges
Need a different size? No problem.
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If your item doesn't fit as expected, we're happy to offer an exchange for an alternative size, subject to stock availability. Please contact us within 14 days of receiving your order to arrange this.
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If your requested size is unavailable, we can offer:
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A refund to your original payment method, or
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Store credit, if preferred.
Items That Cannot Be Returned
For hygiene and safety reasons, we cannot accept returns on:
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Gift cards
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Any personalised or customised products
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Items returned without tags attached
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Items showing signs of wear, washing, alteration, or misuse
Faulty or Incorrect Items
We're committed to providing products you'll love. If you receive an item that is faulty, damaged, or incorrect, please contact us within 30 days of delivery with your order number and photographs of the issue.
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If the item is confirmed to be faulty, we'll offer a replacement, exchange, or full refund, including any applicable return postage costs.
Return Postage
Unless an item is faulty or incorrect, customers are responsible for the cost of returning items to us. We recommend using a tracked postal service, as we cannot accept responsibility for returns lost in transit.
How to Return an Item
To start a return or exchange, please contact us at:
Please include:
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Your order number
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Your full name
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The item(s) you wish to return or exchange
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The reason for your return
We'll provide instructions on how to send your item back to us.
Refund Processing
Once your return has been received and inspected, we'll notify you of the outcome.
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Approved refunds will be processed back to your original payment method within 14 days of receiving the returned item, in accordance with UK consumer regulations. Please note that it may take additional time for your bank or payment provider to process the refund.
Your Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.
Last updated: June 2026
At hy., we're building more than activewear. We want every girl (and every parent shopping for her) to feel confident ordering from us, knowing that if something isn't quite right, we'll do our best to make it right.