Shipping Policy
Welcome to hy. ACTIVEWEAR
At hy., we know how exciting it is to receive your order, and we're committed to getting your new favourites to you as quickly and smoothly as possible.
Pre-Orders
As a new independent brand, some of our collections may be available on a pre-order basis. This allows us to produce thoughtfully and avoid unnecessary waste.
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If you purchase a pre-order item, the estimated dispatch timeframe will be clearly stated on the product page at the time of purchase. Please note that these dates are estimates and can occasionally change due to manufacturing or shipping delays outside of our control.
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If your order contains both pre-order and in-stock items, your entire order may be shipped together once all items are ready. If you require separate shipments, please contact us before placing your order.
UK Delivery
We currently deliver throughout the United Kingdom via Royal Mail.
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Standard Delivery: £3.99
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Estimated delivery time: 2–5 working days from dispatch
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Orders over £75 qualify for FREE UK delivery
Once your order has been dispatched, you will receive a confirmation email containing your tracking details (where applicable).
Republic of Ireland Delivery
We also ship to customers in the Republic of Ireland.
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Standard Delivery: £9.99
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Estimated delivery time: 5–10 working days from dispatch
Please note that delivery times are estimates and may vary during busy periods.
Processing Times
Orders for in-stock items are usually processed within 1–3 working days.
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Orders placed on weekends or UK bank holidays will be processed on the next working day.
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During launch periods, promotions, or seasonal peaks, processing times may be slightly extended. We appreciate your patience and understanding.
Tracking Your Order
Where tracking is available, you will receive your tracking information via email once your parcel has been dispatched.
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If you haven't received your dispatch confirmation within the expected timeframe, please contact us and we'll be happy to help.
Incorrect Shipping Information
Please ensure your delivery details are entered correctly at checkout.
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hy. cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Parcels
If your parcel appears to be delayed or lost in transit, please contact us as soon as possible at hello@hy-activewear.com
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We will work with the courier to investigate the issue and do everything we can to help resolve it promptly.
International Shipping
At this time, we currently ship to the United Kingdom and the Republic of Ireland only.
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We're excited to grow with our community and hope to offer international shipping in the near future.
Questions?
If you have any questions about your order or delivery, please get in touch at hello@hy-activewear.com We're always happy to help.